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- POSTAGE & RETURNS POLICY
Please see below for our Postage and Return Policy.
Postage
We aim to dispatch all items within 3 working days of an order being placed or payment being cleared into our bank account, however please allow up to 28 days for delivery. Should there be a delay in dispatching any order or part order we will advise you by e-mail.
Returns Policy
- Faulty goods - send the item back to us with a note stating the problem, and the order reference number for the original purchase. We will exchange the item for you, or send you a refund if this is not possible.
- Unwanted goods
- The goods must be unused
- The goods must be in their original condition & packaging
- The goods must be received by us within 7 days from the day you receive your order
- Lingerie and items of clothing are non refundable and non exchangeable
N.B. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable
Please note that payment will be shown on your Bank/Credit Card Statement as Glenmar Enterprises.